We’re so excited to work with you!

You may be wondering…

  • What forms of payment do you accept? 

    • We process all payments through Square and accept cash. To secure your appointment, we take a non-refundable 40% deposit via Square.

  • What is your reschedule + cancellation policy? 

    • We understand that life happens but last minute cancellations and reschedules are difficult for us to fill and we want to ensure that our staff continues to make a livable wage.  

    • Cancellations or reschedules less than 3 business days prior to your appointment are subject to a 50% cancellation fee based on your appointment total. 

    • Cancellations or reschedules less than 2 business days prior to your appointment will be invoiced in full. 

      • For example, if your appointment is on Monday at 10:30am, you must cancel or reschedule by Wednesday at 10:30am to avoid a cancellation fee.

  • Can I add a project during my appointment? 

    • Unfortunately, no. We book our appointments in advance and are prepared to do the job agreed upon. If you’d like to add something in advance of your appointment, shoot us an email and we will do our best to accommodate the change. Adding projects may result in an additional charge.

  • What should I do to prepare for my appointment?

    • Please clear the area we’ll be working in so that we can comfortably access the project. If you need assistance moving things, let us know ahead of the appointment and we will gladly help. 

  • Do you have a Certificate of Insurance?

    • Yes! We ask that you send our sample COI to your management company for approval before we provide an estimate or schedule an appointment.

  • My accountant/dog-walker/mother-in-law/etc. will be in my home the day of my appointment. Is that ok?

    • Of course! We don’t mind sharing space with other friendly folks.

  • Do I need to be home during the appointment? 

    • Not necessarily – we ask that you’re home long enough to let us in and walk through the project(s) with us before we begin. If you need to step out during the appointment, feel free!

  • I have a pet, do I need to keep them in a separate room during the appointment? 

    • Absolutely not! We have no pet allergies and would be thrilled to have their company and/or assistance during the appointment. 

  • My appointment is over… but I miss you! How do I book another appointment?

    • Once you’re in our system, there is no need to submit another inquiry form on our website. Just shoot us an email at handymaamnyc@gmail.com!